At Sozowallet, we aim to provide fast, secure, and reliable delivery of your orders across India. Please review our detailed shipping policy below.
Orders are processed within 1–2 business days. Orders placed after 2 PM IST or on weekends/holidays will be processed on the next business day. You will receive an order confirmation via email or SMS upon successful placement.
We offer competitive shipping rates across India:
Our delivery estimates:
We work with trusted logistics partners including Delhivery, DTDC, Blue Dart, and India Post to ensure timely and safe deliveries to your doorstep.
Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking number. You can track your order in real-time using the courier partner’s tracking page or via your Sozowallet account dashboard.
Our courier partners make up to 3 attempts to deliver your package. If delivery fails after multiple attempts, the package will be returned to us. We will contact you to reschedule shipping (additional charges may apply).
We offer COD as a payment option for selected PIN codes. Please keep exact change ready and be available to receive the order at the time of delivery. COD orders may be verified by phone before dispatch.
Customers are responsible for providing accurate shipping information. Sozowallet is not liable for delays or lost packages due to incorrect addresses provided at the time of order.
It is your responsibility to ensure someone is available at your address during delivery. Unclaimed deliveries or failed attempts due to customer unavailability may lead to cancellation or additional re-shipping charges.
Delivery delays may occur due to natural disasters, strikes, pandemics, or courier issues beyond our control. We will notify you if such a situation arises and do our best to deliver your order as soon as possible.
For shipping questions, assistance with tracking, or any delivery concerns, please contact us at sozowalletsoftware@gmail.com or call +91-9784757974 between 10 AM and 6 PM (Mon–Sat).
